S&P Global Is Hiring For Technical Application Support Associate | Hyderabad, Gurgaon

Job Description

• S&P Global is hiring for Technical Application Support Associate | Hyderabad, Gurgaon

Job Responsibilities

• Responsible for monitoring of enterprise products and escalate to different stakeholders as per the escalation procedures.
• Handling client queries – including interacting with them, understanding their issues, providing necessary follow-up’s with them, and setting expectations appropriately.
• Proactively monitor and notify clients for any delays, product enhancements, or outages, or any performance issues on the platform.
• Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience, the objective being we need to identify before the client reaches out to us.
• Researching and analyzing issues, determining corrective actions, and coordinating and communicating with involved parties.

Benefits

• We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Basic Qualifications

• Bachelor’s/PG Degree in Computer Science/Commerce/Management with 0-1 years of experience.
• Excellent communication and analytical skills (Ability to communicate with clients via Phone/Email).
• Positive attitude with qualities of a team player.
• Problem-solving and thinking out of the box.
• Ability to adapt and be flexible to changing requirements and procedures.
• Ability to take ownership and execute tasks independently.
• Willing to work in rotational shifts (Any 5 days of the week).

Preferred Qualifications

• Proven experience in troubleshooting, application, and client support.
• Having knowledge of SQL and Python is an added advantage.
• Understanding of financial services and debt markets, and related Terminology is preferred.

About Company

• At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. 

How To Apply For The Job?

After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link

Click Here To Apply For The Job: Apply Here