Amazon Is Hiring For MHLS Associate (Work From Home) | PAN India

Amazon Is Hiring For MHLS Associate (Work From Home) | PAN India

Job Description

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations)
Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal

• This is work from Home based, for 06 months contract on Amazon payroll.

About Amazon India Development Centers:

• Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

Key Job Responsibilities

The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:

• Handle inbound and outbound calls from Amazon employees regarding their HR queries
• Receive queries via phone or chat and log contacts into the shared service case management system.
• Responsible to work on Ticketing to resolve the queries received from the employee
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhere to defined processes and ensure delivery in accordance with set quality standards
• Thorough knowledge of policies & processes for multiple Customers group
• Ensure the Service level are achieved at all times for HRS processes
• Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions
• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
• Take ownership for query resolution and individual metrics

Basic qualifications

• A bachelor's degree
• Minimum of 0 -10 years of experience in international voice process
• Willingness to handle calls
• Willingness to work in call center / contact center / Help desk environment
• Willingness to work in 24*7 support process including night shifts
• Proficient with MS Excel, Word, email writing
• Application of Phone and email etiquettes in customer interactions

About the team

• MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities.
• We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Preferred candidate profile

• Handling HR help desk is desirable
• Experience in HR/HR shared services
• Experience in PeoplePortal
• Domestic Relocation Provided: No

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)

Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)

• Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Company

• From an online bookstore to one of the world’s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world’s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.

How To Apply For The Job?

After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link

Click Here To Apply For The Job: Apply Here